Welcome to R&R AUTO LTD. These Terms and Conditions outline the rules and regulations for the use of our services and website. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree to these terms, please do not use our services.
1. Services Provided
We offer a variety of automotive services including, but not limited to:
- Vehicle diagnostics
- Auto body repairs
- Routine maintenance (e.g., oil changes, brake services, tire replacements)
- Paint and bodywork
- Other automotive repairs as agreed upon
- Car Rental
- Auto Parts Sales and Sourcing
- Towing Services
The services offered are subject to availability and may vary depending on the condition of your vehicle.
2. Estimates and Pricing
- We will provide a written or electronic estimate of the cost for services upon request. This estimate will include a breakdown of parts and labor.
- While we strive to provide accurate estimates, final costs may vary depending on additional parts or labor required once work has begun. Any such changes will be communicated to you before continuing with the repairs.
- Pricing: All prices are listed in KYD ($) (Cayman Island dollars) and may be subject to applicable taxes. Prices may change without notice.
3. Payment Terms
- Payment is due in full upon completion of the service unless prior arrangements have been made.
- We accept various forms of payment, including cash, credit cards, debit cards, and any other payment methods specified at the time of service.
- In the event of a payment dispute or delay, we reserve the right to retain possession of your vehicle until payment is made in full.
4. Customer Responsibilities
As a customer, you are responsible for:
- Providing accurate information about your vehicle and the issues you are experiencing.
- Removing any personal belongings from your vehicle before service, as we are not responsible for lost or stolen items left in the vehicle.
- Approving all repairs and costs before we commence work. Your approval can be verbal, written, or electronic.
5. Vehicle Inspection and Warranty
- We will inspect your vehicle prior to performing any repairs. Any pre-existing damage or conditions will be documented.
- We offer a manufacturer’s warranty (based on warranty receive form supplier or manufacturer) on parts and a limited time warranty on labor. The warranty covers defects in materials and workmanship but does not cover normal wear and tear, misuse, or damage caused by external factors such as accidents or environmental conditions.
- If any issues arise during the warranty period, please contact us immediately to schedule an inspection and potential repair.
6. Liability
- We will perform all services with reasonable care and skill. However, we are not responsible for any damages, delays, or failures that are beyond our control, such as parts availability or unforeseen complications with your vehicle.
- Limitations of Liability: To the fullest extent permitted by law, R&R AUTO LTD and its employees, agents, or affiliates will not be liable for any indirect, incidental, or consequential damages, including loss of use, loss of profits, or any other type of loss resulting from your use of our services.
- We are not liable for damage caused by unauthorized modifications to your vehicle after services are performed.
7. Pickup and Storage of Vehicles
- Once your vehicle is repaired, you will be notified to pick it up. You must arrange to pick up your vehicle promptly.
- If you do not pick up your vehicle within 7 days after being notified, a daily storage fee of $20 may be charged.
8. Cancellation and Rescheduling
- You may cancel or reschedule an appointment by providing at least 4 hours’ notice. Failure to do so may result in a cancellation fee.
- If we are unable to perform a service as scheduled due to unforeseen circumstances, we will notify you as soon as possible to reschedule.
9. Termination of Services
- We reserve the right to refuse service or terminate any ongoing services if you fail to comply with these Terms and Conditions or for any other reasonable reason, including abusive or threatening behavior towards our staff.
10. Intellectual Property (Website Terms)
- The content, design, and materials on our website, including text, images, and logos, are the intellectual property of R&R AUTO LTD. You may not reproduce, distribute, or use this content without our prior written consent.
11. Privacy Policy
By using our services, you agree to the collection and use of your personal information as outlined in our Privacy Policy. This includes information collected during the scheduling of services and any communications with our staff.
12. Dispute Resolution
If a dispute arises regarding the services provided or these Terms and Conditions, we encourage both parties to attempt to resolve the issue amicably through negotiation. If a resolution cannot be reached, the dispute may be resolved through mediation or small claims court, depending on the nature of the issue.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [insert country/state], without regard to its conflict of law principles. Any legal actions or proceedings arising from or relating to these Terms will be brought in the appropriate courts of Grand Cayman Island.
14. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services will indicate acceptance of the new terms.
We keep our Terms and conditions under regular review and Notice of any change to it will be posted on this page. This Terms and Condition was last updated on September 25, 2023.
Refund Policy
At we strive to provide the best possible service to our customers. We understand that there may be instances where you are not completely satisfied with our services or products. This Refund Policy outlines our procedures for handling refunds, returns, and cancellations.
1. Service Refunds
a. Completed Services
- Once a service has been completed and the customer has taken possession of the vehicle, no refunds will be issued for the services rendered.
- However, if you are dissatisfied with the service or believe there was an error, please contact us within 14 days of the service date. We will inspect the work and, if the issue is related to workmanship or faulty parts, we will make every effort to correct it under our warranty policy.
b. Deposits and Prepayments
- For certain services or special orders, a deposit or prepayment may be required. These payments are non-refundable unless the service is canceled by us, or if the service was not performed due to circumstances beyond your control.
c. Cancellations Before Service
- If you cancel a service appointment at least 24 hours prior to the scheduled appointment, you may be eligible for a full refund of any deposit or prepayment made.
- If you cancel within less than 24 hours of the appointment, we reserve the right to charge a cancellation fee or withhold part of the deposit to cover scheduling and labor costs.
2. Parts Refunds
a. Defective Parts
- If a part installed as part of a service is found to be defective, we will offer a free replacement under the terms of our warranty policy.
- If a replacement part is not available, we may offer a refund for the part at our discretion.
b. Special Order Parts
- Special order parts that are specifically ordered for your vehicle are non-refundable once the order is placed, unless the part is defective or incorrect.
- In case of manufacturer defects, we will follow the manufacturer’s return or replacement policy.
c. Return of Purchased Parts
- If you purchase parts directly from us and later decide not to use them, you may return the unused and unopened parts within 7 days of purchase for a refund less pulling and/or restocking cost.
- No refund will be given for used, damaged, or opened parts.
3. Warranty Claims
We offer a limited warranty on parts and labor for. If you believe the work or parts provided were faulty and fall within the warranty period, we will assess the issue and, if necessary, repair or replace the faulty parts at no additional cost. Refunds will not be issued for warranty claims, as we prefer to rectify the issue through repairs or replacements.
4. Exclusions
The following are not eligible for refunds:
- Services completed with your full approval.
- Services were delayed or interrupted due to factors beyond our control, such as the availability of parts or unforeseen vehicle issues.
- Wear and tear on parts or services that occur after your vehicle has left our shop.
- Any modifications or additional work done to your vehicle by a third party after our service has been completed.
- Electrical parts
5. Refund Process
- To request a refund, please contact us at our office or via email Include your name, receipt or invoice number, and details about the service or parts in question.
- Refunds will be processed within 2-4 days once approved.
- Refunds will be issued using a check or the original payment method. If a card was used, please allow additional time for the refund to appear on your statement, depending on your financial institution.
6. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
R&R AUTO LTD
Address: 47 Durham Dr, Industrial Park, GT Grand Cayman
Phone: 345-949-1613
Email: auto@randr.ky